Currently a rapid boom has been experienced in telecom sectors. In such a milieu, the pursuit of enhancing service quality has become imperative among the service providers. The balanced scorecard should be viewed as a dynamic system that evolves as the company's strategy evolves. The four perspectives of the scorecard permit a balance between shor...

By Predrag Pravdić, Rada Kučinar

U istorijatu pokreta za humanizaciju rata, pa prema tome i izgradnju međunarodnog humanitarnog prava markantnu ulogu imao je, a ima i danas, Međunarodni komitet Crvenog krsta sa sjedištem u Ženevi. Ovaj međunarodni Pokret je pokazao značajnu aktivnost, naročito u inicijativama za dopunu humanitarnih pravila, njihovu izgradnju i poštov...

By Brana Komljenović, Ana Komljenović

The service user (consumer), in terms of Consumer protection Act of the Republic of Serbia, from 2011. (Hereinafter, CPA), art. 5th, items. 1st, is a person in the market in order to obtain services not intended for his business, or other commercial activity. The consumer today is the focal point of any business. The existence of business primarily...

By Nina Maksimović, Dejan Sekulić

Ženevske konvencije o zaštiti žrtava rata od 12. avgusta 1949. godine u pravnom pogledu štite ranjenike, bolesnike i brodolomnike u ratu na moru, uređuju postupanje sa ratnim zarobljenicima i štite građanska lica za vrijeme rata. Ženevske konvencije su dopunjene sa dva dodatna protokola od 8. juna 1977. godine i to: Dopunski pr...

By Brana Komljenović, Ana Komljenović

In pursuit of excellence in business performance and long-term profits, strategic planning and Hoshin management have been widely implemented as strategic management tools for some time. In recent years, the Balanced Scorecard ( BSC ) has also been gaining in popularity. Some organisations have been implementing these three management systems simul...

By Tamara Gvozdenović, Predrag Pravdić, Veselin Savić, Dragan Popović

This paper explores the possibilities of use of mobile and Web applications in e- government in the Republic of Srpska and provides an informative overview of the available applications on municipal Web sites. It is evident that information and communication technologies contribute to the improvement of business processes in all business segments a...

By Aleksandar Stokić, Zoran Lazić

Dio eksperata smatra da je konkurentnost tržišna utakmica i da je osnovni regulator tržišta, dok ih dio smatra da je to mjerenje bogatstva društva zaobilaznim putem, ali se svi slažu u tome da ona doprinosti inovativnosti, efikasnijem poslovanju i ukupnom ekonomskom rastu. U radu se promatraju faktori koji utiču na konkurentnos...

By Milica Tepšić, Dijana Tepšić

Savremeno poslovanje karakterišu: novi načini organizovanja poslovanja bazirani na novim informaciono-komunikacionim i internetskim tehnologijama; novo poslovno okruženje karakteristično po otvorenosti, konkurentnosti i dinamičnim promjenama na tržištu i novi geopolitički poredak. Na pomenute izazove se može odgovoriti znanjem kao osn...

By Zoran Lazić, Aleksandar Stokić

The development of new Information Technologies follows a network logistics that looks differently at the categories of time and place. Customers around the world who use the Internet share common values and customs. This allows them to communicate with each other and creates a simpler form of "social organizations". This common set of values and p...

By Zlatko Langović, Brankica Pažun, Ana Langović Milićević

Online electronic services, including banking services, have become an attractive alternative to bank counter services for many clients, because convenience, safety, saving time and independence. To keep their customers and achieve new ones, banks need to understand who the users of electronic services are and how they perceive and evaluate the qua...

By Saša Salapura